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Consumer Happiness Index rating Consultancy - sbpm

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__Consumer Happiness Index rating Consultancy__

Customer happiness index is a metric used to quantify the degree to which a customer is satisfied with a product, service or the experience. It reflects on how a customer feels about the engagement with your company. It allows your customers to rate your product or service and hence gives you an accurate feedback

Importance of Customer Happiness Index

Customer Happiness is a marketing term that measures how products or services supplied by a company meet or surpass a customer’s expectation.

Customer Happiness is important because it provides marketers and business owners with a metric that they can use to manage and improve their businesses. So here are some reasons for you to consider Customer Happiness Index Rating:

  • It’s a leading indicator of consumer repurchase intentions and loyalty
  • It’s a point of differentiation
  • It reduces customer churn
  • It increases customer lifetime value
  • It reduces negative word of mouth
  • It’s cheaper to retain customers than acquire new ones
  • Happy customers are returning customers
  • It helps you differentiate your brand from others
  • Customer happiness metrics help predict future revenue
  • Customer happiness surveys make for smarter marketing

Benefits of Customer Happiness index Rating

  • Tool to judge customer loyalty
  • Help to segment customers into categories
  • Ways to communicate innovations in company
  • Enable companies to tailor their products or services to specific customer needs
  • Improves the efficiency of support team
  • Tool to stand out of the competition
  • Tool for customer retention
  • Assists in retaining customers